Refund Policy

At Ecom-Stuff, customer satisfaction is our top priority. We understand that sometimes a refund may be necessary, and our policy is designed to address such situations clearly. Please review the conditions below to determine your eligibility for a refund:

Eligibility for Refunds:

1. Time Frame: Refunds are available to customers who have not achieved any sales within 90 days from the date of purchasing their store.
2. Proof of Duration: Customers must show that they have maintained their Shopify account for at least three months following the purchase of their store.
3. Marketing Efforts: Customers must provide evidence of marketing efforts for their store, such as ads or other traffic acquisition methods, to qualify for a refund.
4. Store Type and Cost: Refund eligibility is limited to new, non-custom store purchases without any upsells, capped at a refund amount of €25.
5. Exclusion of Custom Stores: Custom store purchases are not eligible for refunds.

Procedure for Requesting a Refund:

1. Refund Policy

   At Ecom-Stuff, customer satisfaction is our top priority. We understand that sometimes a refund may be necessary, and our policy is designed to address such situations clearly. Please review the conditions below to determine your eligibility for a refund:

   Eligibility for Refunds:

   1. Time Frame: Refunds are available to customers who have not achieved any sales within 90 days from the date of subscribing to a Shopify plan and AutoDS or another supplier/fulfillment provider, and who have proof of a valid and active domain.
   2. Proof of Duration: Customers must show that they have maintained their Shopify account for at least three months following the start of their subscriptions.
   3. Marketing Efforts: Customers must provide evidence of marketing efforts for their store, such as ads or other traffic acquisition methods, to qualify for a refund.
   4. Store Type and Cost: Refund eligibility is limited to new, non-custom store purchases without any upsells, capped at a refund amount of €25.
   5. Exclusion of Custom Stores: Custom store purchases are not eligible for refunds.

   Procedure for Requesting a Refund:

   1. Proof Submission: Customers must submit evidence that their Shopify store has been operational for a minimum of three months without any sales, along with proof of marketing efforts. “Operational” means providing proof of a three-month Shopify subscription, a three-month AutoDS subscription or another supplier/fulfillment provider, and a valid and active domain.
   2. Refund Request: To request a refund, email us at support@ecom-stuff.com with all relevant details and supporting documents.
   3. Evaluation: Each refund request will be evaluated individually, based on the criteria outlined in this policy.

   Additional Notes:

   • This policy applies exclusively to the initial purchase of new, non-custom stores. Other products or services offered by Ecom-Stuff are governed by their specific terms and conditions.
   • Refunds will be issued back to the original payment method and may take up to 7 to 10 business days to process.
2. Refund Request: To request a refund, email us at support@ecom-stuff.com with all relevant details and supporting documents.
3. Evaluation: Each refund request will be evaluated individually, based on the criteria outlined in this policy.

Additional Notes:

• This policy applies exclusively to the initial purchase of new, non-custom stores. Other products or services offered by Ecom-Stuff are governed by their specific terms and conditions.
• Refunds will be issued back to the original payment method and may take up to 7 to 10 business days to process.